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Common
Questions
Banking Questions
Security Questions
General Questions
I am having
trouble using my Credit Card
If you are having trouble making a deposit online
using your credit card, simply call us at
800-996-5152 and we will make sure you are
accommodated. If you wish to deposit over the
maximum call us at 800-996-5152.
You can also use other
methods of deposit by clicking here
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What is EFS?
EFS is our financial processor. They provide the
security to safely process all credit card and
financial transaction for our player's accounts. Click
here, for more info about privacy and
security.
For more banking information, click
here.
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What License
is Required For You to Function?
This site is operated pursuant to licenses in
numerous international jurisdictions. We have
servers in the UK, Antigua, St. Kitts, Venezuela,
Margarita, Germany, Italy, Costa Rica, Canada and
other countries.
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Is Gambling on the Internet
Legal?
We operate legally and in full compliance of our
government's regulations. However, every region
throughout the world has different laws, and they
change from time to time. To be sure, we recommend
that you should contact your local legal
representative about the status of online
gambling.
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Is all my information secure?
We
place the highest emphasis on ensuring a secure online gaming environment.
We use Electronic Financial Services (EFS) because of their proprietary
encoding method and the use of SSL 128-bit encryption for secure
financial transactions.
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Do I have to Pay Taxes on My
Winnings?
The jurisdiction in which we reside does not
require us to declare or withhold taxes. We will
not provide details of individual's net proceeds
or losses to anyone. We do not require a 1099
form. It is up to the individual, as may or may
not be necessary, to declare winnings to the
proper authority in his/her jurisdiction.
All customer information is highly confidential.
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How Old do I have to be to Play
for Real Money?
No one under the age of 18 years will be allowed
to play for real money. We have provided a play
for fun version of the software for those who are
under the age of 18 or reside in a jurisdiction
which prohibits Internet gaming.
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What is My Pin
Number?
Your Personal Identification Number (PIN) is
required before you can withdraw any funds. It is
a further step in securing that only you can
access money in your account. This number will be
sent to you via email as soon as you sign up.
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How do I Play for
"Fun"?
A "Play for Fun" option has been
provided for those who wish to practice their
gambling skill without risking money. Also, if you
are under the age of 18 (as determined by your
registration information), you will not be allowed
to play for real money. However, you may still
Play for Fun. In this mode you must deposit
virtual money into your Play for Fun account and
buy V-Chips but no real money exchanges hands.
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